FREQUENTLY ASKED QUESTIONS
Can I adjust the camera's focal length?
The YI Dome Camera U Pro’s focal length is 2.8mm. You cannot adjust the focus of the lens, but you can digitally zoom by 4x on the image directly on YI Home app.
How many YI Cameras can connect to one account?
We recommend having no more than 12 cameras connected to a single Wi-Fi network to ensure the best connection.
Each camera requires sufficient bandwidth to stay connected and will occupy approximately 0.5Mbps upload bandwidth.
Each camera under your account can be paired to the same or a different network.
Each camera can be paired to only 1 account at a time.
How do I obtain full coverage of a room?
Typically, a home camera is placed in the corner of a room where it can optimize the view angle. We recommend having at least two cameras to fully cover a large space, such as a living room. To completely monitor your home, users can add cameras in every room for a full home monitoring system.
I am on a 5GHz network. Can I still use the camera?
The Kami Mini camera is only compatible on a 2.4GHz band network. 5GHz networks are not supported.
All routers have a 2.4GHz band network available and most routers are dual-band, meaning they have both a 2.4GHz and 5Ghz band network. Many routers have both bands available simultaneously, meaning you can see two network names for your router. Check your Wi-Fi settings to see if you have 2 networks available. The 5GHz network name will typically end in a 5, while the 2.4GHz network might end in 2 but it may not be indicated in the name.
If you need additional help, contact your internet service provider for assistance on connecting to your 2.4GHz band network.